Terms
Plain-English terms for the phone agent service. Your signed agreement, if there is one, takes priority over this page.
Who we are
Agile Desk is a Levossi company. Levossi is an AI studio from the Netherlands.
Agile Desk is a trade name of Hekmanos
What we provide
We build, test and run an AI phone agent for your business. It answers the calls you forward to it, collects the caller's details and sends you the summary. Calendar and job-system connections are set up per client where available. The details are in your proposal and statement of work.
Price and payment
Prices are flat per month, by trade, and set out in your proposal. Two ways to start:
- Annual: pay 12 months upfront, no setup fee. If you are not happy, cancel within 60 days of go-live and we refund 10/12 of what you paid. If we are not live 14 days after payment, the 60 days start then. If we are not live within 30 days of payment, you get a full refund. After the prepaid year the service continues month to month at the same monthly price unless you cancel.
- Monthly: a one-time setup fee plus the monthly price. Three-month minimum, then cancel any time with 30 days' notice.
Flat monthly price, no per-minute billing, with a fair-use call volume agreed at the start. Your monthly price is locked for 24 months. Each additional location has its own monthly price. Pay by card or bank transfer. We may suspend or end the service for non-payment or abuse.
Go-live check
Before go-live we run scripted test calls against pass criteria we agree with you, and fix what fails before your agent takes real calls.
What the agent is, and is not
- It tells callers it is an AI assistant and that the call may be recorded. It says it is an AI whenever asked.
- It can make mistakes. It is not a person and does not replace your judgment. We do not promise that every call is answered or handled correctly.
- It gives no legal, medical, financial or safety advice. For emergencies it tells callers to contact emergency services.
- You decide what it may say. You are responsible for following the laws and professional rules that apply to you, including recording consent and intake rules.
Your phone number
Your number stays yours. You control call forwarding with your carrier and can turn it off at any time. We are not responsible for calls that do not reach the agent because of carrier or phone-system settings.
Liability
We are not liable for lost business or indirect damages. Our total liability is limited to the fees you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.
Governing law
the Netherlands